Frequently Asked Questions

Everything you need to know before you hit the rink.

How do I determine my correct roller skate size?

Skate sizing often differs from standard shoe sizing and varies by brand. We recommend measuring your foot in centimeters and consulting the specific size chart located on each product page for the most accurate fit.

What is your return policy for skates and gear?

We accept returns on unused, unworn items in their original packaging within 30 days of purchase. Please note that skates showing any signs of floor wear or outdoor use cannot be returned.

Do you offer international shipping?

Yes, Fritzy's ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your gear.

Can I customize my skate setup?

Absolutely! We offer a variety of wheels, bearings, and toe stops. If you purchase components along with a pair of skates, you can request assembly in the order notes and our technicians will set them up for you.

How long will it take for my order to arrive?

Orders for in-stock items typically process within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on the shipping method selected at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Afterpay.